COVID-19 Update

COVID-19 (Coronavirus) Update

Last updated: 27th March 2020

WWiN is dedicated to supporting people who are at risk of, or suffering, domestic abuse. We know that the Covid-19 outbreak will have serious impacts on the lives of women and children. We fully recognise the enhanced risk and hardship that restrictions are putting upon women and children in abusive and controlling relationships and are working hard to develop solutions. 


We are concerned that during this outbreak we will see an increase in demand for our services. Unfortunately, home is not a safe place for everyone. We are making every effort to keep our crisis services as accessible as possible to those who need them, whilst following Government guidelines and keeping our staff and service users safe. Currently our refuges are open, and we are running our vital support services using telephone contact. We are reviewing all services daily.  


Staff are home-working where possible and non-essential activities and visits have been suspended for the foreseeable future. Training (including Ask Me Ambassador training) and Group Work sessions are also suspended until further notice. We are limiting all non-essential visits to our refuges and our city centre office is closed for the time being. As such, we cannot currently accept donations of goods and essential items from the community. If anyone would like to support our work during this time a financial donation would be gratefully received and can be made via our website. 


Our 24-hour helpline is open. Our advisors offer confidential, non-judgemental support and information to survivors, anyone experiencing domestic abuse, and their friends and families. We are requesting that this is only used by people needing direct support (not for general enquiries) to keep the line open for those most in need. You can contact our staff on the usual Office numbers if you need to speak to anyone at WWiN for other reasons. 


Our plea to all community members during this difficult time, is to be vigilant and look after the people around you. The role of communities, family and friends is now more important than ever. Check in with your friends, families and neighbours, whilst respecting current guidance from Public Health. If you have concerns, report them to the Police – all police referrals are assessed and forwarded on to support services.  


Keep safe – and help keep others safe. 


WWIN Contact  

Office: 0191 416 3550  

Outreach Services: 0191 565 8877  

Office Hours: Monday to Thursday 9am to 5pm  

Friday 9am to 4.30pm  

24-Hour Helpline: 0800 066 5555 
If you think you or someone else might be in danger you should always call the police immediately on 999.  

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