Our Services

NQS 2020 logo web.png

Our Independent Domestic Violence Advocates (IDVA’s) are based in our city centre office providing 1-2-1 support to women experiencing domestic abuse.  Our IDVA’s also work in Sunderland Royal Hospital and offer advocate support in GP practices. 


IDVA’s also offer support to women dealing with cyber-stalking and social media abuse.  They accompany women when attending court and are a first point of contact for women needing immediate advice.  


Our refuges provide emergency temporary accommodation for women and children fleeing abuse.  They give women time and space to make decisions about their futures and our specialist refuge staff are on hand to provide one-to-one emotional and practical support.

We have counsellors available within the refuge offering a range of therapeutic interventions, whether this be on a short or long term basis, to help with issues such as trauma, anxiety, depression, change to home and routine, and more.


Our helpline advisors offer confidential, non-judgemental support and information to women experiencing domestic abuse and their friends and families.

We know it can be hard to pick up the phone. When you call the helpline, your call will be answered by fully trained call handlers who have lots of experience supporting people affected by domestic abuse.

The person who answers the phone will listen to you, support you to talk about your experience and try to find options that help you to keep you and your children safe. They can also help you to find further support, if that is what you want.

We believe you. We know it isn’t easy, but we’re here for you.


WWiN provide specialist training to organisations to help people to understand: what domestic abuse is; how it starts; who perpetrates abuse; and how to identify when it may be happening.  Training outlines the impact that domestic violence and abuse has on victims and children and helps learners to understand how to respond appropriately to their concerns.

Whether you work with survivors, deliver a different service, or are an employer wanting to support your staff, our training will equip you with the tools to understand and respond effectively to domestic abuse.

WWIN Counselling Service

Our counselling service provides trauma based therapeutic intervention with survivors of domestic abuse that are accessing other services within WWIN.


We have a team of qualified and trainee counsellors who can work with issues such as recovering from domestic abuse, depression, anxiety, bereavement, loss of self and more.


Ask your key worker for further information on the counselling service.