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How we can help

At WWIN we have a range of accessible services, so you can choose the support that's right for you. We can help you explore your options and support you along the path you choose, at a pace that suits you. 

Contact us to find out how we can help.


Choose a service that's right for you:

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One-to-one support

It’s sometimes difficult to know what you need - you can talk to us confidentially about your situation and we can help you by discussing some of the options available to you. You may not be ready to take any action and that’s fine, or you may need urgent help. 

We can help you explore your options and support you along the path you choose, at a pace that suits you.

We can help you through emotional and practical one-to-one support. We can support you with safety planning, whether you choose to stay or want to leave the abuser, we can help you stay safe.

We can help you navigate a range of areas such as housing, finance, legal, health, children's services and immigration.

Sometimes it feels as though as though you have no choices, but you have a right to services and support, and we can advocate for you with other agencies and get access to the help you need.

That may be the Police, Courts, Social Services, Housing or another agency. It can help to know that someone understands your situation and can help you navigate through confusing systems and processes.


Our services

What happens when you call us?

A trained advisor will answer

Our reception team will answer, and arrange for a specialist support worker to call you back if you'd like that (if it's urgent they will transfer your call).

You can tell us as much as you like

We will ask you some questions about your situation, but we won't pressure you to tell us anything you're not ready to share.

You will speak to an advocate

One of our experienced domestic abuse advocates will speak to you about your situation and any help you need.

We won't tell you what to do

We can help you explore your options, but we won't give you advice or tell you what we think you should do.

We won't judge you or tell you what to do, we'll listen to you. You are the expert on your own situation.

What happens when you call

How can you get in touch?

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You can call us on our main office number, no matter what you need. A team member will be able to help you and direct you to the right person or service if needed.

Main number: 0191 416 3550
Open: Mon - Thurs 9am - 5pm, Friday 9am - 4.30pm

You can also call us on our helpline which is a freephone number. This number is available out of hours until 9pm each day.

This number is for people who have been affected by domestic abuse, or are worried they might be at risk of domestic abuse. It is not for professionals or people with general enquiries e.g. about donations - Please keep this number free for those who need it.

Helpline: 0800 066 5555
Open: Everyday 9am - 9pm

Information in additional languages

If English is not your first language, we can arrange for an interpreter who speaks your preferred language. This means you can still access support from WWIN if English is not your first language.

For online information on domestic abuse in other languages, visit the Women's Aid website and click the languages icon (         ) at the top to select your preferred language: Women's Aid website

The Women's Aid Survivor's Handbook is also available in different formats including translations into additional languages and audio recordings in additional languages: Survivor's Handbook in additional languages

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How to get in touch
Informaton in additional languages

More about the support we offer:

What happens when you call us?

Are our services confidential?

Are our services free?

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